Order Status

• Has my order shipped?

  In order to proactively check your order status, you must create an account with us during the checkout process. Otherwise, you will receive an email containing delivery and tracking information when your order has been packaged for shipment. If you have an account login, you can login by clickin...

• How do I change quantities or cancel an item in my order?

  Once an order has been placed, it cannot be changed or cancelled. Digital download items are final sales and cannot be cancelled or refunded for any reason. Orders placed with 2-day, overnight or other expedited shipping methods cannot be cancelled under any circumstance.

• How do I check my order status or track my shipment?

  You will receive an email confirmation when your order is placed and again when your order ships. Your shipment confirmation email will contain tracking information for your order as well as a link to the tracking page where you can track your order online at any time. We DO NOT ship to PO Box a...

• My order never arrived. What do I do now?

  Click the “Login” link at the bottom of our website to login to your account and track your order status. Please note that larger items, oversize items, overweight items and orders with a large quantity of items that when totaled create a large or overweight order, will often be shipped in two o...

• What do I do if an item is missing from my shipment?

  Click the “Login” link at the bottom of our site to login to your account and track your order status. Be sure that all of the items in your order have shipped already. If your order displays your tracking number(s), check with the shipper to confirm that your packages were delivered. If your pac...

• What do I do if a product I ordered is missing parts?

  Click the “Login” link at the bottom of our web site to login to your account and track your order status. Be sure that all of the items in your order have shipped already. If your order displays your tracking number(s), check with the shipper to confirm that your packages were delivered. If your...

• What do I do if my order is late?

  If the expected delivery time listed with your choice of shipping has expired and you have taken into account order processing time, and tracking information does not help, please contact us immediately. Your order may have been lost in transit or your order may be late because no one was availab...

• What if an item I order goes out of stock after my order is placed?

  Due to unforeseen circumstances there may be times when an item runs out of stock after an order is placed. We will always offer all available options to you in order to fulfill your order. There a times when we simply may not be able to fill an order. In these cases, the order will be cancelled ...

• When will my backorder items arrive?

  Backordered delivery times will vary. Often we will provide an estimated delivery time frame on the product page for the items that are backordered. Sometimes they are items which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to shi...