Click the “Login” link at the bottom of our website to login to your account and track your order status.
Please note that larger items, oversize items, overweight items and orders with a large quantity of items that when totaled create a large or overweight order, will often be shipped in two or more boxes depending on the height. Some large, oversize and/or overweight items may require shipment via freight carrier rather than our standard UPS or USPS shipping. In these cases, you may not receive a tracking number. Be sure that all of the items in your order have shipped already. If your order status on your account login displays your tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact The Christmas Light Emporium customer service for assistance.
Sometimes (often actually) one of a few things happens with postal deliveries that show as delivered but you don't have:
- check with neighbors and other family members to see if it was left with a neighbor or someone else in your house received or moved the package - this solves the mystery about 75% of the time
- Check the mailbox -look all the way to the back/bottom. Check on porches, behind planters, furniture, lawn tools, bushes. Sometimes the carriers like to hide packages so that they don't get stolen. - this solves the mystery about 15% of the time
- With USPS, they often will mark a package as delivered, when in fact it has not yet been delivered! Fairly often a package that already is showing as delivered in tracking will actually be delivered 1-2 days later. - this solves the mystery about 10% of the time.
- Lastly, you should contact the carrier (if USPS, you local post office) to have them track the package for you and look for the lost package.
If all fails, please let us know and we will file a claim with the carrier on your behalf and re-ship the order.
Also note that we ship items from multiple warehouse locations throughout the United States. Not all products ship from all locations. Hence, many times you will receive multiple shipments for the same order. Please check with us if you have any questions at all.
