If you have discovered an issue with your package being lost by the carrier, never arriving at your shipping address, being damaged in shipment, being stolen, etc. Please submit a claim as follows:
For Orders With Red Suit Shipping Protection:
If you purchased Red Suit Shipping Protection (available at checkout on all orders), just head over to our Red Suit Shipping Protection Claims, Returns and Exchanges Portal to file your claim and we'll get it taken care of for you in a jiffy.
If you opted out of Red Suit Shipping Protection on your order:
If you do not elect to purchase Red Suit Shipping Protection at checkout and your shipment is lost, damaged or stolen during transit - we will diligently follow the claims policy of your selected carrier to either locate the shipment or deem it as lost. This process can take up to 4-8 weeks, may require additional documentation from you and is at the discretion of the carrier. Please contact us as support@thechristmaslightemporium.com and we'll take care of it for you.
