Shipping, Returns & Warranty
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Can I have my order delivered on a weekend?
The Christmas Light Emporium does not currently offer weekend delivery as standard practice. All deliveries will be made Monday through Friday by UPS, USPS or other carrier as designated by The Christmas Light Emporium. We may opt to send orders via carriers that offer Saturday delivery. However,... -
Do you offer 2-day or overnight expedited shipping?
Indeed we do! Because our expedited shipping options are calculated in real time, you must either be logged into your account, or have already entered your shipping address on the checkout page – once any of these prerequisites are met, you will see 2-day and overnight shipping options appear dur... -
How Do I File a Red Suit Shipping Protection Claim?
If you have discovered an issue with your package being lost by the carrier, never arriving at your shipping address, being damaged in shipment, being stolen, etc. Please submit a claim as follows: For Orders With Red Suit Shipping Protection: If you purchased Red Suit Shipping Protection (avail... -
Please see our complete and most recent Return Policy by clicking the "Returns/Exchanges" link under the "Customer Support" menu at the bottom of this page or any page on our website.
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How much will it cost to ship my order?
Please see our complete and most recent Shipping Policy by clicking here. -
How to I request a return merchandise authorization (RMA) to return an item?
Please see our complete and most recent Return Policy by clicking the "Returns/Exchanges" link under the "Customer Support" menu at the bottom of this page or any page on our website. -
What do I do if I receive the wrong product?
If you feel that you have received the wrong product, please submit a return request within 15 business days. You can select a variety of methods for fixing the problem include exchange, store credit, refund, etc. Simply submit a return request here and select "Wrong Item Received" as your reason... -
What do I do if my shipment is damaged when it arrives?
If your package arrives damaged, please notify us immediately. DO NOT REFUSE DELIVERY OF THE SHIPMENT. You can select a variety of methods for fixing the problem include exchange, store credit, refund, etc. Simply submit a return request by clicking the "Returns/Exchanges" link under the "Custo... -
What is Red Suit Shipping Protection?
When you make a purchase at The Christmas Light Emporium, we want to make sure it is delivered to you without issue. Get peace of mind with our delivery guarantee in the event your delivery is damaged, stolen or lost during transit. Red Suit Shipping Protection covers lost, stolen, and damaged o... -
Please see our complete and most recent Return Policy by clicking the "Returns/Exchanges" link under the "Customer Support" menu at the bottom of this page or any page on our website.
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What is your warranty period and how do I file a defect claim?
Our Reindeer Proof™ Warranty We are proud to offer one of the best warranty programs in the industry. We refer to it as our Reindeer Proof™ warranty. If Donner can't destroy it, then it must be good! For our in house brand items such as our LumynArt bulbs and strings, ColorSplash, SuperSpark™, ... -
There are several factors that determine the time it will take for your order to be delivered including the shipment method you select at checkout, the time of the year, day of the week, weather anomalies and other factors. Most of the year our standard order processing time is 24-48 hours. From ...
