Hi {{ customer.friendly_name }},
Thank you for reaching out to us. We understand that it can be difficult to make a purchase without seeing a sample of our products. However, we have a solution that might work for you.
We offer a 60-day free return policy for exchanges or store credit. This means that you can make a purchase and if you are not satisfied with the product, you can exchange it or return it for store credit within 60 days. We will even cover the return shipping costs if you have purchased our options redo returns (free return shipping on returns for store credit or exchange) with your order.
This way, you can test out the product and see if it meets your expectations. If it doesn't, you have the option to exchange it or get store credit for your next purchase.
If you have any other questions or concerns, please feel free to let us know. We're here to help!
Thank you and happy decorating!
Best regards,
{{ brand.name }} Team
