Customer Service / Other

• Can I Pay for my order with a check or money order?

  You bet! We can accept a check/money order. But the process in a little different. If you'd like to place an order by check/money order, please send an email to santa@thechristmaslightemporium.com that includes: Shipping address for the order Name for the order Email address for the order Phone...

• Can I use more than one discount code per order?

  To use a coupon or promo code you first must have items for purchase added to your shopping cart. Once you have added items to your shopping cart, simply click the proceed to checkout button in your cart and you can add the code in the "Gift Card or Discount Code" box on the checkout screen. You...

• Do You Offer Local Pickup?

  We are an online only store and do not offer local pickup. We do not have a physical store location. We are not open to the public and we do not take appointments. Someday we'd love to have a showroom and a store, but for now we are online only even if you live right around the corner. Thank yo...

• How can I get more help if my question isn’t answered here?

  Simply send a note to support@thechristmaslightemporium.com and we’ll take care of it in a jiffy!

• How do I contact you?

  Customer Service Email Send questions 24/7 to Customer Service and we’ll get back to you in a jiffy! Always less than 24 hours. You can also submit a question by clicking on the question mark in the little round red circle at the bottom right on any page of our website. Contact Us Via Facebook ...

• How do I find a product I am looking for?

  If you know the name, description or TCLE product ID/SKU of the product you are looking for, simply enter it into the search box at the top of our website. If the item you are looking for does not display, this means we either do not carry the product, we are temporarily sold out or the SKU numbe...

• How do I navigate the site?

  To navigate our site, simply browse the categories and subcategories using the menu across the top of the screen, the drop downs and on category and product pages, the bread crumbs and sub-category links across the top of the screen- or type your search query into the search box at the upper righ...

• How Do I Request a Sales Tax Exemption for My Exempt Business/Entity?

  If you are exempt from paying sales tax, please create an account on our website and then use the link below to upload your state sales tax exemption documentation. You can create/upload your state sales tax exemption certification here: https://thechristmaslightemporium.com/pages/sales-tax-exem...

• How do I use a coupon, promo or discount code?

  To use a coupon or promo code you first must have items for purchase added to your shopping cart. Once you have added items to your shopping cart, simply click the proceed to checkout button in your cart and you can add a promo code in the "Discount" box on the checkout screen. You can apply onl...