Pricing & Billing
-
Yes, we are required by the laws of each U.S. state to collect sales tax and forward that tax to the state to which the order is shipped. If you are a tax exempt entity, we just need a copy of your state sales tax exemption certification on file in order to mark you account as tax exempt. If you...
-
Do You Price Match? / Will You Match Your Competitor Price?
While we do not offer price matching, most of our products are already discounted by up to 40%. We often run additional promotions and offer free shipping over a specified purchase amount. We also offer a rewards program (Red Suit Rewards) that offers discounts on future orders based on your purc... -
For Pre Order and Back Order Items, When Will My Credit Card Be Charged?
All orders are processed at the time they are placed, including pre orders/back orders. You card will always be charged in full at the time an order is placed. -
How can I check my gift card / gift card code balance?
There are many ways and places that you may have received a gift card or gift card code from The Christmas Light Emporium. You may have received it as a gift, purchased one for yourself or maybe you even won a TCLE gift card while attending a tradeshow or conference! To check the current balance... -
How can I get a copy of my receipt or invoice?
Click the “Login” link at the top of our site to access your order history and print invoices. If you no longer have access to your account or did not create an account at checkout, please contact us and we will be happy to email you a copy of your receipt/invoice. -
How to use gift card, gift certificate or store credit codes.
There are four types of codes that can be used at checkout at The Christmas Light Emporium; free shipping codes, percentage off discount codes, reward discount codes and gift card codes. You can apply only one percentage off discount code per order. You can also use one free shipping discount co... -
What if I have questions about my charges?
Click the “Login” link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. +1 888-444-XMAS (9627) or email us at support@the... -
When will my credit card be charged?
Depending on the form of payment you select during checkout, your payment will be processed anywhere from immediately to 3-10 days. For PayPal, you will see the charges go through at the time your order is placed. For credit card payments, you will see an authorization on your card immediately. I... -
When will my credit/refund/return appear on my account?
Most refunds will be processed as soon as your return package is scanned by the mail carrier. Some, more complex, returns will be issued after we have received the items and completed an inspection.
