Customer Service / Other
9 articles in this Topic
International Shipping
1 article in this Topic
My Account
8 articles in this Topic
Order Status
9 articles in this Topic
- Has my order shipped?
- How do I change quantities or cancel an item in my order?
- How do I check my order status or track my shipment?
- My order never arrived. What do I do now?
- What do I do if an item is missing from my shipment?
- What do I do if a product I ordered is missing parts?
- What do I do if my order is late?
Pricing & Billing
9 articles in this Topic
- Do I have to pay sales tax?
- Do You Price Match? / Will You Match Your Competitor Price?
- For Pre Order and Back Order Items, When Will My Credit Card Be Charged?
- How can I check my gift card / gift card code balance?
- How can I get a copy of my receipt or invoice?
- How to use gift card, gift certificate or store credit codes.
- What if I have questions about my charges?
Product Questions
37 articles in this Topic
- Are Your Wreaths Meant for Outdoor Use?
- Can I Purchase a Designer Series Display Without the Lights/Frame Only?
- Can I Purchase Replacement Strings If I Need to Repair a Wireframe Display in the Future?
- Can The Flash Rate of Your C9 Strobe Lights Be Controlled?
- Can your 3 channel 8 function, 4 channel 8 function and chase controllers be used outdoors? Or do they require an outdoor enclosure?
- Color Temperature - Cool White vs Pure White and.... Well, What About Warm White?
- Do C7 and C9 Ice/Snowfall Tubes Come on a Strand?
Shipping, Returns & Warranty
12 articles in this Topic
- Can I have my order delivered on a weekend?
- Do you offer 2-day or overnight expedited shipping?
- How Do I File a Red Suit Shipping Protection Claim?
- How do I return an item?
- How much will it cost to ship my order?
- How to I request a return merchandise authorization (RMA) to return an item?
- What do I do if I receive the wrong product?
